FREQUENTLY ASKED QUESTIONS
If you cannot find your answer here, please contact us. We will be glad to help you.
- Customer Service
Is it safe to shop on your site?
Yes. You are completely safe.
The card information used while shopping with KipTip is not recorded and cannot be seen by third parties. KipTip.com is certified Level 1 PCI DSS compliant, meeting all six categories of PCI standards: Maintain a secure network. Maintain a vulnerability management program.
What are your warranty and return policies?
We have a 100% customer satisfaction guarantee. All products are returnable within 20 days of the item's delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. Once return approval has been received, your product must be returned within 14 days.
Please e-mail us at email@example.com, BEFORE sending in your return. If you have any concerns about the quality of your product, please contact us. We'll be happy to help you.
Free shipping and delivery on all orders for continental USA. Please contact us before buying from territories.
Accepts the following payment methods:
Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged during checkout.
PayPal: Shop easily online without having to enter your credit card details on the website.
When will I be refunded for the product I returned/canceled?
Pricing for a canceled order is completed within 2 business days.
What about coupons and special offers?
Sign up for our e-mail newsletter, or follow us on our social media channels, to learn about upcoming coupons and special offers.
What if I have a problem using my coupon?
If you experience any issues with your coupon, please contact us with the details of your order.
Not a problem. We want you to be happy with our products and with your buying experience. Please contact us and let us know how we can help.